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Stephanie Thum, Ph.D., CCXP
Dec 94 min read
Seven Wins & Wipeouts: A Look Back at Customer Experience in 2024
Updated December 21, 2024 Customer experience (CX) has had its share of highs and lows in 2024—a roller coaster ride of triumphs that...
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Stephanie Thum, Ph.D., CCXP
Oct 243 min read
Click to Cancel? Not So Fast, Says Industry…
CX friends and enthusiasts, you didn’t really think it’d be that simple, did you? In mid-October, the U.S. Federal Trade Commission (FTC)...
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Stephanie Thum, Ph.D., CCXP
Aug 133 min read
Reality Check: The White House’s New CX Memo Spotlights Bad CX, But Isn’t the Regulatory Crackdown Some Hoped For
The White House's New Time is Money Memo Spotlights Bad CX But Isn't the Regulatory Crackdown Some Hoped For
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Stephanie Thum, Ph.D., CCXP
Aug 84 min read
3 New Industry Reports Track What Matters to the Candidate Experience and How Companies Are Measuring Up
Job candidates, like customers, are human beings who shape their perceptions of an organization based on their experiences.
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