Employee Experience

Stephanie Thum, Ph.D., CCXP

Aug 84 min read

3 New Industry Reports Track What Matters to the Candidate Experience and How Companies Are Measuring Up

Job candidates, like customers, are human beings who shape their perceptions of an organization based on their experiences.

Stephanie Thum, Ph.D., CCXP

Feb 1, 20224 min read

Digital Transformation Leadership: Making the Case for Followership. (Yes, followership!)

“Followership is not a term of weakness, but the condition that permits leadership to exist and gives it strength.” -Ira Chaleff, The...

Stephanie Thum, Ph.D., CCXP

Jan 3, 20222 min read

Customer fury, narcissism, and digital vigilantism: 5 studies on the stormy side of CX

Most of us would prefer to love our customers, but the feeling isn’t always mutual. Customers can be unruly. They can hate your brand,...

Stephanie Thum, Ph.D., CCXP

Nov 22, 20213 min read

Tips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh In

By Stephanie Thum, CCXP Show of hands. Who’s setting business priorities for 2022? How the world understands customer and employee...