Virtual Teams

Tips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh In

Stephanie Thum, Ph.D., CCXP

Nov 22, 20213 min read

Tips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh In

By Stephanie Thum, CCXP Show of hands. Who’s setting business priorities for 2022? How the world understands customer and employee...

23 views0 comments

Mitel Minute: Why is it important to build great employee communication systems?

Stephanie Thum, Ph.D., CCXP

Jul 14, 20211 min read

Mitel Minute: Why is it important to build great employee communication systems?

Great customer experiences are deliberately designed. The same is true for your employee communication systems. But! The question on this...

7 views0 comments

Virtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!

Stephanie Thum, Ph.D., CCXP

Jul 13, 20212 min read

Virtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!

It's time to compare notes, friends! What: A Tweetchat hosted by Mitel Co-Hosts: Billie Hartless and Andy Grant of Mitel, and me When:...

52 views0 comments

Mitel Minute: Supercharge Sales, Create Growth by Teaming with Customers

Stephanie Thum, Ph.D., CCXP

Jul 7, 20211 min read

Mitel Minute: Supercharge Sales, Create Growth by Teaming with Customers

So much has changed about customer experience, but some things will never go out of style, like saying thank you to customers and...

13 views0 comments

Mitel Minute: How can leaders foster innovation with a hybrid workforce?

Stephanie Thum, Ph.D., CCXP

Jun 30, 20211 min read

Mitel Minute: How can leaders foster innovation with a hybrid workforce?

We have learned a lot about virtual teams over the past few years. Now we need to understand hybrid teams. Hybrid teams are fluid. Some...

8 views0 comments

Mitel Minute: Three Easy Tips for Virtual Team Leaders

Stephanie Thum, Ph.D., CCXP

Jun 9, 20211 min read

Mitel Minute: Three Easy Tips for Virtual Team Leaders

Virtual team leaders really have to kick it up a notch to stay in step with their teams. The question on this week's Mitel Minute is:...

20 views0 comments

Mitel Minute: What is the most important skill for today's global CX leaders?

Stephanie Thum, Ph.D., CCXP

May 27, 20212 min read

Mitel Minute: What is the most important skill for today's global CX leaders?

Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...

4 views0 comments

Mitel Minute: How Can Virtual Team Leaders Best Understand Their Team Members?

Stephanie Thum, Ph.D., CCXP

May 26, 20211 min read

Mitel Minute: How Can Virtual Team Leaders Best Understand Their Team Members?

Leading a virtual team is complex work. Know what else is tough? Being led by a virtual manager! As a leader, you have to understand the...

14 views0 comments

Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.

Stephanie Thum, Ph.D., CCXP

May 17, 20214 min read

Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.

Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.

516 views0 comments

How Leaders Can Help Their Virtual Teams Avoid Operational Meltdowns

Stephanie Thum, Ph.D., CCXP

May 12, 20211 min read

How Leaders Can Help Their Virtual Teams Avoid Operational Meltdowns

As a leader, it can be hard to spot operational meltdowns coming. Especially with a virtual team. So in episode 2 of the Mitel Minute,...

11 views0 comments

Build Trust and Accelerate Revenue with Virtual Teams: 3 Strategies for Leaders

Stephanie Thum, Ph.D., CCXP

Apr 19, 20213 min read

Build Trust and Accelerate Revenue with Virtual Teams: 3 Strategies for Leaders

Communication is everything. It's a familiar saying when we talk about what it takes to lead successful virtual teams. But you need more....

120 views0 comments

Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum

Practical CX

Mar 26, 20211 min read

Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum

This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...

17 views0 comments

Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.

Stephanie Thum, Ph.D., CCXP

Jan 18, 20215 min read

Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.

By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...

354 views0 comments

3 Ways to Avoid Operational Meltdowns with Your Virtual Team

Stephanie Thum, Ph.D., CCXP

Jan 13, 20214 min read

3 Ways to Avoid Operational Meltdowns with Your Virtual Team

This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...

278 views0 comments

Stephanie Thum, Ph.D., CCXP

Nov 29, 20202 min read

Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads

You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....

134 views0 comments