business | Practical CX, LLC

Stephanie Thum, Ph.D., CCXP

Jan 26, 20214 min read

Harmful Red Tape & the Menace to Customer, Employee, and Supplier Experience

When Wendy Beban and her team got the chance to slash some red tape for the citizens and employees of Auckland, New Zealand, they charged...

Stephanie Thum, Ph.D., CCXP

Jan 13, 20214 min read

3 Ways to Avoid Operational Meltdowns with Your Virtual Team

This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...

Stephanie Thum, Ph.D., CCXP

Dec 22, 20204 min read

Power Up: Expert Tips to Supercharge Your CX in 2021

Show of hands, who’s ready for a CX recharge in 2021? The good news is, when you're setting priorities for your business in 2021, there...

Stephanie Thum, Ph.D., CCXP

Dec 15, 20204 min read

2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-Mortar

News headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...

Stephanie Thum, Ph.D., CCXP

Nov 18, 20204 min read

Privacy-Centric Vs. Personalized Customer Experiences: The New Balancing Act for CX

There are two big conversations happening about customer experience right now. There’s one conversation about data privacy being most...