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Stephanie Thum, Ph.D., CCXP
Mar 24, 20213 min read
New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities
These customer-written, public gems are about far more than just words on a screen.
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Stephanie Thum, Ph.D., CCXP
Dec 10, 20204 min read
5 Leadership Communication Tips for a Digitally Mediated Working World
This blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...
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Stephanie Thum, Ph.D., CCXP
Oct 28, 20203 min read
Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization
This blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it...
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