Stephanie Thum, Ph.D., CCXP
About that Call for a Federal Chief Customer Officer…
There’s no shortage of special interest groups in the U.S. that want to get the attention of the Biden-Harris administration right now....
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Stephanie Thum, Ph.D., CCXP
Oct 28, 20203 min read
Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization
This blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it...
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Stephanie Thum, Ph.D., CCXP
Oct 12, 20202 min read
Improving CX In the U.S. Government: What Role Do the Watchdogs Play?
One of my most admired old bosses, a government agency leader, had a saying. “’Sometime next week’ is not a deadline! Be specific! What...
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