top of page
Search
Stephanie Thum, Ph.D., CCXP
Jan 26, 20214 min read
Harmful Red Tape & the Menace to Customer, Employee, and Supplier Experience
When Wendy Beban and her team got the chance to slash some red tape for the citizens and employees of Auckland, New Zealand, they charged...
135 views0 comments
Stephanie Thum, Ph.D., CCXP
Jul 21, 20203 min read
Can CX Practices Help Solve the Maze of Complicated Procurement Ecosystems?
Suppliers play a vital role in creating experiences for citizens and customers of U.S. federal government agencies. Yet, the government...
66 views0 comments
bottom of page