Stephanie Thum, Ph.D., CCXPAug 84 min read3 New Industry Reports Track What Matters to the Candidate Experience and How Companies Are Measuring UpJob candidates, like customers, are human beings who shape their perceptions of an organization based on their experiences.
Stephanie Thum, Ph.D., CCXPJul 15, 20213 min readCustomer Trust-Building 101: Close the Loop!Collecting customer feedback has become a mainstay for companies that want to reap the benefits of customer-centricity. There are now...
Stephanie Thum, Ph.D., CCXPJun 2, 20213 min readWhy Customer Disvalue is a Bigger Threat than Dissatisfaction. Plus 5 Trust-Building CX Strategies.It has been argued that trust is the currency of business. Earned in drops, lost in buckets, as they say. Nobody has mastered the basics...